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Membership Terms & Conditions

By purchasing a VIP/GOLD/SILVER/CHALLENGER membership you agree to all terms and conditions in the current membership contract. Memberships may be purchased either online via our website/app or in the studio. Terms are the same regardless of purchase method or membership type. Monthly Memberships automatically renew for the term of the original agreement or until cancelled via current contract terms. Memberships can be “upgraded” at any time however membership “downgrades” can only be made after the minimum commitment is met. Downgrades prior to the end of the membership are subject to a $150 fee. Please keep credit card information up to date including new card numbers if reissued or updated expiration dates. A current valid email address is also required and you agree that we will use this email address to contact you from time to time to fulfill this service agreement and to offer you additional services as they become available. All notifications and updates will be sent via the email address you provided when registering.

Contract Suspensions

In extenuating medical circumstances members may suspend their membership providing a physician note. A suspension fee of $20.00 a month will be applied for medical contract suspensions beyond one month. Contracts can also be suspended as part of the VIP and GOLD Memberships for up to one month for vacations (once a year).

Class Cancellation / No Show Policy

A minimum of 12 hours is required to cancel your class without penalty. For VIP: Failure to give a minimum of 12 hours will result in a ‘late cancellation fee' of $20 that will be charged to your credit card. This same policy applies to "no showing" a class you are booked in to attend.

Contract Cancellation

30 days written notice is required to cancel any membership. Email to info@truemovement.ca is currently the only acceptable way to cancel a membership. If you choose to cancel, your membership will be cancelled 30 days after written notice is given. Any auto-pays that are scheduled during those 30 days will be processed and you will be eligible to continue taking classes thru the end of that month. Early cancellation of a monthly contract will incur a $150 cancellation fee. Early cancellations of a One Year VIP membership will incur a $300 fee. Please understand that this contract provides you with discounts to our classes as well as many perks of belonging to True Movement. If for any reason you do not wish to comply with the above outlined and refusal to pay the contract termination fee, contract may be terminated by True Movement and Member will be responsible for all classes attended and/or late cancelled / no show, at the full single session price of the class. Please note that all memberships are set to a recurring payment and you will be continued to be charged on a monthly/annual basis unless you cancel your membership at the end of your 3, 6 or 12 month membership.